What We Do
End-to-end tolling ecosystem consulting from lane-side through back-office.
Design, implementation, and managed services across CCaaS and on-premise platforms.
IVA, chatbot, NLP/NLU, and conversational AI built for regulated environments.
Quality management, speech analytics, WFM forecasting and real-time adherence.
Full project lifecycle management from discovery through go-live.
24/7 operations, monitoring, maintenance, and security for on-premise and cloud systems.
Proven Results
56M+ transactions program-managed with 99.97% accuracy achieved in first 6 months.
$1M+ monthly self-service revenue achieved in Year 1 supporting 800+ agents.
Our executives led back-office strategies at NTTA that had never been attempted at that scale - and succeeded.
Ready to talk to operators?
We would value the opportunity to learn how Elite Tech can support your agency.