Rakesh Kotamraju

About Rakesh

Rakesh Kotamraju is a technology and business leader with 20+ years of experience helping organizations transform their contact centers into scalable, revenue-generating platforms. In his current role as Vice President at Elite Tech Consulting, he focuses on driving growth through strategic client engagement, solution selling, and delivery excellence across back-office integration, CCaaS, IVR modernization, and cloud migrations. His belief and strength is that Elite has backed his work in engaging closely with enterprise, health care and public sector clients to align technology investments with measurable business outcomes, improving customer experience while increasing operational efficiency and revenue.

A key highlight of his recent work includes leading the large-scale Contact Center portion of the TXDOT tolling migration initiative with the Harris County Toll Road Authority, where he served as the primary executive lead for delivery and client engagement. This transformation involved migrating approximately 900,000 customer accounts, scaling IVR capabilities to handle significant call volume growth, and implementing PCI-compliant self-service solutions that directly contributed to increased toll revenue and improved customer containment to 40%. In his words – I am on an “Elite Mission” facing challenges and specializing in translating complex technical capabilities into clear business value. This is what is helping Elite clients make confident, ROI-driven decisions which are best for their organization”.

Core areas of focus: • CCaaS transformation (Genesys Cloud CX, Cisco UCCE) • Back-office Integration to all customer channels – (IVR, Chat, SMS, E-mail) • Providing Professional services - Program Director, Program Manager, Technical SME's, System Architects • Tolling and transportation contact center solutions • IVR, VUI, and AI-driven self-service • Cloud migration strategy and execution • Strategic partnerships and solution selling • Executive stakeholder engagement and program leadership