The Tolling Industry's
Operator-Led Consulting Partner

Built for IBTTA Member Agencies

The International Bridge, Tunnel and Turnpike Association (IBTTA) represents the world's leading toll facility owners and operators. Elite Tech Consulting is purpose-built to serve this community - our leadership comes directly from inside IBTTA member agencies, including the North Texas Tollway Authority (NTTA).

From IBTTA's Technology Summit to the Annual Meeting and Exhibition, the issues on stage - toll revenue assurance, AI image review accuracy, CCaaS migrations, IVR modernization, and back-office transformation - are the same engagements we have delivered for major authorities.

AI-Powered Image Review & MIR Management

Toll agencies processing millions of images annually need verified accuracy, not promises. We program-managed 56M+ annual transactions for a major Texas toll authority, achieving 99.97% accuracy within the first six months — surpassing a 15-year incumbent benchmark. Our proprietary RoadIQ Image Review platform takes these hard-won operational insights even further.

Contact Center Transformation & IVR Modernization

Our executives personally led the implementation of state-of-the-art IVR systems at NTTA, delivering $1M+ in monthly self-service revenue in Year 1. We design, implement, and manage contact center environments that handle the specific demands of toll customer service — violation inquiries, E-ZPass/transponder management, billing disputes, and payment processing at scale.

Tolling Back-Office Operations & Modernization

Back-office transformation requires someone who has actually run one. Our leadership team delivered pioneering back-office implementation strategies at NTTA that had never been attempted at that authority before — introducing operational workflows and system integrations that established a new performance baseline across accuracy, throughput, and regulatory compliance.

Omnichannel AI & Chatbot Deployment

Tolling customers interact across portals, mobile apps, SMS, and voice. We are currently implementing omnichannel chatbot capabilities for a client using Genesys Bot Connector (BYOB), unifying four digital channels under a single conversational AI layer and measurably reducing live-agent contact volume.

Is Elite Tech Consulting an IBTTA member or registered vendor?

Our leadership actively participates in the IBTTA ecosystem, including the IBTTA Annual Meeting, Technology Summit, and working groups covering toll revenue assurance, image review, and contact center transformation. We have worked alongside and inside IBTTA member agencies for over two decades.

What certifications make Elite Tech eligible for toll agency procurement?

Elite Tech holds active MBE certification (NCTRCA/City of Houston), SBE certification (NCTRCA), and Texas HUB certification (State of Texas). These certifications allow us to participate in procurement programs at state toll authorities, county transportation agencies, and federally-funded projects with M/W/DBE requirements.

Can Elite Tech serve as a subcontractor to a larger prime on a tolling program?

Yes. We routinely engage as a subcontractor to large primes on tolling programs, contributing agency-side operational expertise, image review management, contact center technology, and AI/automation capabilities that complement the prime's systems integration or hardware work.

What is your experience with manual image review (MIR) at scale?

We program-managed over 56 million annual image review transactions for a major Texas toll authority using best-in-class vendor software. Within the first six months we achieved a verified 99.97% accuracy rate, surpassing a 15-year incumbent benchmark. This experience directly shaped the development of our RoadIQ Image Review platform.

Which contact center platforms do you support for toll agencies?

We are platform-agnostic and certified across Genesys Cloud CX, Five9, NICE CXone, Cisco UCCX/UCCE, and Webex CC. We have implemented IVR/IVA systems, ACD routing, omnichannel deployments, and CCaaS migrations specifically in toll customer service environments.